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Shipping & Delivery

How much does it cost to ship?

We have several shipping companies that we check freight prices with, so depending on the destination, we may prefer to ship a machine with a different shipping company that may have a different price from other companies. We do not calculate shipping cost until your order is placed. You will see a $0.00 shipping cost on your order until we have processed your order and calculated shipping cost. You will recieve either an email, phone call or Fax once shipping costs have been calculated. Once you have accepted the shipping cost and final total of your order we will process your credit card.

What are your terms for shipping?

We normally ship FOB our Louisiana warehouse. We do not have any loading charges, but the customer is responsible for the shipping charges from our warehouse to their shop. We sometimes ship freight collect, which means you write the truck driver a check for the shipping charges upon delivery, but we do not ship COD. The machine itself must be paid for before being loaded onto the truck.

Can the trucking company deliver the machine to our house?

It depends, your house must be accessible to a tractor-trailer truck. This means no low power lines, weight restrictions or tight turns. It is probably best to call us and ask.

Will the trucking company unload the machine for me?

Truck drivers are not required to give any assistance unloading your machine. They are just required to get the machine to the rear of their truck. From there, you and your employees or friends are responsible for getting the machine on the ground and rolled or packed into your shop. Generally this is called 'curbside delivery'.

Can the trucking company call me before delivery of my order?

It is best for you to call us and get a pro number from us then call the shipping company and ask about delivery. It is normally an extra fee to get the shipping company to call you before delivery.

What do I do if I recieve a damaged product?

We try very hard to package our products so that they do not get damaged, but sometimes it happens. Upon receiving your products inspect your them in the crate. ALL PRODUCTS LEAVE OUR FACILITY FULLY CRATED. Also, inside the crate, the machine is wrapped in a plastic bag and stretch wrapped. If you do have any damage (ie. broken boards, holes, tears, etc.) be sure to note on the freight bill BEFORE the driver leaves. If you do not note damages, it will be very difficult to get a freight claim processed.